Issue was very complex and was connected between Paypal and Spotify. It's not good business.Īctually, I always try to be friendly and kind. Please reevaluate the way you run your customer service, Spotify. needs a reality check because every rating website has a TERRIBLE CUSTOMER SERVICE RATING. And someone in the Customer Service Dept. So unfortunately even though the music was great, it's not worth it to pay a company that has absolutely no value for their customers.
Everything will be on their schedule and time frame and they have zero value for their customers other than taking their money in whatever way they can. The worst of all is that they provide ZERO customer service over the phone so if your issue does not match the most common issues listed on their website you have to go through a number of steps to just to open an online chat with the company, however, make sure you allow to live your life on their schedule because you'll only have two minutes to reply to them once they answer you before the chat expires and you have to start all over again and from then on can only discuss your issues from email which they'll respond hours later to. No exceptions could be made even though they used a card I never authorized them to use four times. When my payment failed due to a stop I placed on my personal visa card that was missing, Spotify decided it was okay to charge my work Amex that is listed on my Paypal account for work-related purchases that does not even have my name on it! They refused to transfer the payment method to my new personal Visa because the purchases were after 14 days. In the one time I had to contact their customer service department, they failed me. If you ever have any sort of issue with Spotify, you will quickly become frustrated when dealing with their customer service department. I just canceled my Spotify account after being a long time user due to their Customer Service.
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